By: Loopy C
30 May 08:22

I also had a very long response time…but suddenly got a reply, and an apology…with the explanation that my ticket had experienced an ‘error in the support database’.

Fair enough, their system had a glitch and they did eventually sort that and my issue…and proactively reached out to me to apologize and make it right 😉

Can’t ask for more than an appropriately and sincere attempt to put things right, I feel better much about them after that 🙂

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By: Loopy C
30 May 08:22

I also had a very long response time…but suddenly got a reply, and an apology…with the explanation that my ticket had experienced an ‘error in the support database’.

Fair enough, their system had a glitch and they did eventually sort that and my issue…and proactively reached out to me to apologize and make it right 😉

Can’t ask for more than an appropriately and sincere attempt to put things right, I feel better much about them after that 🙂

Go to this post

Go to first unread post in this topic

Read more here: Source link