ServiceNow Regex – Close Notes

admin

Hi Everyone,

I have a requirement regarding the incident form. When a user changes the state to “Resolved,” the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this format. If the information is not updated/matches the original content, or is left empty after the colon, the action will be aborted.

Could you please help me resolve this issue?

 

Default format for close notes below:

Resolution Steps: 

Step 1

  • Action Taken: [DETAILS OF THE ACTION]
  • Observed Outcome: [WHAT WAS OBSERVED]

Step 2

  • Action Taken: [DETAILS OF THE ACTION]
  • Observed Outcome: [WHAT WAS OBSERVED]

Summary

  • Root Cause Identified: [EXPLAIN THE MAIN CAUSE]
  • Final Resolution: [DESCRIBE THE SOLUTION IMPLEMENTED]
  • Comments or Notes: [ADDITIONAL USEFUL INFORMATION]

Thanks In Advance!!

Rajesh

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