Re: Salesforce contacts pad not opening when using Webrtc as agent dev

Hi.

I have an existing Webex CC customer using Salesforce integration. All is good when customer agent is using extension via salesforce to login, but when desktop/webrtc is selected, the salesforce contact pad is not opened on incoming calls. When opened manually, data is present.

Any specific changes required for support of this in salesforce?

Any advice is very welcome.

\Henrik