Latency seems to have increased? Packet Loss and spikes :: Zen Internet :: think broadband

Hi all.

I am currently with Zen and have been using their internet since May which has been good with low latency and Ping, but I have noticed the latency has doubled and fluctuates a lot with some heavy packet loss.

Here is an example taken sometime in June

12th June BQM

After it stayed like that till the 15th June and then returned to levels I was used to. Before returning I got a lot of packet loss as well.

15th June BQM

It has now doubled again and i am not sure if this is normal or if I should go back and ask them to investigate? This is my first time using an openreach connection

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