Inadequate support level (MQTT implementation) – Nuki Smart Lock Beta

Sorry but have to officially complain that Nuki support level is very vey bad

There is a lot of people reporting issues of disconnection with MQTT and it seems that nobody is seriously taking it in consideration

I was proposed to join Beta FW (and I did it, currently using 3.8.1) because it was supposed to improve the functionality but it was not the case …

I tried to contact the official support but the anwer was the typical predefined answer asking to reset the device (which means that they didn’t understand the issue)

I am/was in contact with Jurgen here in the forum but answers doesn’t arrive…

Frankly speaking I was expecting a much better (and faster) support level/attention for a high quality (and expensive) product like Nuki Pro 3

I hope that someone soon will come up with some solution… and the I will be happy to change my opinion on that… but for now my feeling is very bad.

Regards