Davit Baghdasaryan on How Voice AI is Transforming Enterprise Communication

Ans: That’s a great question, Priya. As I said, like, we started nine years ago, and back then, voice AI, even I think the term wasn’t coined yet. So, like, the majority of the use case was, or the exciting use case, especially for real time, was for humans, like, improving productivity between humans, human communication, which is a very important use case. 

Like the accuracy of the technology, the accuracy of speech-to-text technology, and the latency aspect of it, right? Then, you know, how human-like does voice AI sound, right? Of course, GPUs have been deployed around the world because, without them, these models would not be able to serve in real time or be available. So, there has been a lot of investment, technology investment around the globe to make it so that humans can talk to AI and will be willing to talk to AI, right? I wouldn’t say that problem is solved, because you mentioned that humans used to do customer service.