Can you find out what OS your customer is using? Can you find out what steps he or she took when installing ?
Yes if there is a potential problem then it needs to be addressed but other than your customer’s report I’ve seen no evidence that the install can wipe any presets. DUNE 3 has never done that going back countless versions.
Of course back up before updating anything is always good advice.
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe
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