I’m Kevin B., I do apologize for the inconvenience that you’re experiencing right now, let me help you sort things out.
Did you check the runtime requirements of the game and the installed directx runtime on your computer?
Kindly check the runtime requirements of the game that you’re trying to open and check if it supports the runtime installed on your machine.
Follow the steps below to determine the installed runtime on your windows.
Press windows key + R
Type dxdiag and press enter
Under system, check the DirectX version installed
I await your response
Hope this will help and have a bless day!
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