Embedded Clients – WebRTC Window Visual Accessibility Update | Genesys Cloud

We have made a small visual update to the WebRTC pop-out window used with Genesys Cloud embedded clients.

You will now notice that the existing “Do not close or minimize this window” message is displayed more prominently with a red background.

Why has this changed?

Our existing Genesys Cloud documentation clearly highlights the importance of keeping the WebRTC Phone window open and not minimizing it. Closing or minimizing this window can impact WebRTC phone connectivity and the agent experience.

While this guidance was already documented and emphasized as a warning, the same level of visual emphasis was not present within the WebRTC pop-out window itself.

We have therefore updated the window to better align the in-product experience with our existing documentation and improve the visual accessibility and prominence of this important guidance.

Important: This is not a new error or change in behavior

The red highlighting does not indicate that an error has occurred.

There has been no change to the behavior or functionality of the WebRTC window or the embedded clients. This is solely a visual accessibility change to make the existing guidance clearer and more prominent for agents.

For more information about the WebRTC Phone window and why it should remain open and not minimized, see Browser window for WebRTC phones.

Updated appearance

The WebRTC pop-out window now displays the existing guidance with greater visual emphasis, as shown below:

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Thomas Prendergast
Product@Genesys
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