A diary of dealing with IK Support, which so far has been 3 months of farce. (in: Effects)
By: whyterabbyt
25 Jul 12:26
In answer to the second, I’d easily be able to look up someone’s ticket on our helpdesk system using keywords taken from the details Ive provided in this thread. The product, the missing modules etc etc. I also mention specific dates :
In answer to the first, i’m saying that i find the timing quite amazing. They have only responded to me 6 times in 3 months, with 3 of those responses being on the same day, 5th June. They had only responded to me once since the 5th of June, and as I say tha…
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