How to Send incident data to Azure Storage account

Hi @ayanm ,

You can use Azure Blob Storage Spoke: ServiceNow provides a pre-built “spoke” for Azure Blob Storage. This spoke handles the complexities of authentication and communication with Azure.

1. Install and Configure

• Azure Blob Storage Spoke: Make sure it’s installed in your ServiceNow instance.
• Connection Record: In IntegrationHub, set up a connection to your Azure Storage account. You’ll need:
  • Connection String: This is essential for authentication.
  • Storage Account Name: The name of your Azure Storage account.
  • Container Name: The name of the container within your storage where you want to store the CSV files.

2. Build the Automated Flow in Flow Designer

• Trigger:
  • Scheduled Job: Set it to run daily, weekly, or at any other interval you need.
• Actions:
  • Look Up Records: Use a “Look Up Records” action to query the Incident table.
    • Filter: Add filters if you only want to export specific incidents (e.g., incidents resolved in the last 24 hours, incidents with a certain priority).
  • Transform Data to CSV: Use a “Transform to CSV” action to convert the incident data into CSV format.
  • Azure Blob Storage Spoke – “Upload File”: This action sends the CSV file to your Azure Storage account.
    • Connection Alias: Select the connection alias you created in step 1.
    • File Name: Specify a name for the CSV file (e.g., “incidents_YYYYMMDD.csv”). You can use dynamic date values in the file name.
    • File Content: Map the output of the “Transform to CSV” action to this input.

Hope this approach helps.

Kind Regards,

Swarnadeep Nandy