Unable to connect to Azure SQL Error 40613

We have not had any changes related to this database, it has started to generate this error and I am having problems:

ADDITIONAL INFORMATION:

The database ‘name-db’ on the server ‘name-server-db-server.database.windows.net‘ is currently unavailable. Please try the connection again later. If the problem persists, please contact customer support and provide the session trace ID ‘{92C43CCC-E1FB-4795-B77A-E87D035B25B3}’. (Microsoft SQL Server, Error: 40613)

Can you help me?